Refund policy

Returns Policy

At Blackout Deck, we value your satisfaction with our products and strive to ensure that you have a positive shopping experience. Our returns policy is designed to be fair and transparent, providing guidelines for returning products that meet specific criteria. Please take a moment to read our returns policy carefully before initiating a return.

Eligibility for Returns

We accept returns under the following conditions:

1. Unopened and Unused: The product must be in its original, unopened, and unused condition. We cannot accept returns for items that have been opened or used.

2. Within 14 Days of Purchase: You may request a return within 14 days of the original purchase date. To be eligible for a return, the item must be received by us within this 14-day window.

3. Shipping Responsibility: The customer is responsible for the cost of shipping the item back to us. We recommend using a reliable shipping method with tracking to ensure safe return delivery.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at info@blackoutdeck.co.uk to request a return authorization. Please provide your order number and details about the item you wish to return.

2. Pack the Item: Carefully package the unopened and unused item in its original packaging, including all accessories and documentation.

3. Ship the Item: Send the package to the address provided by our customer support team. Remember to include a copy of the return authorization email in the package.

4. Inspection: Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria.

Refund Process

If the returned item meets our return policy criteria, we will initiate the refund process. Please note the following:

1. Refund Method: We will issue a full refund to the original payment method used to make the purchase. This may take several business days to process and appear in your account, depending on your financial institution.

2. Return Shipping Costs: We do not reimburse the cost of return shipping. The customer is responsible for these expenses.

3. Restocking Fee: There is no restocking fee for eligible returns that meet our policy criteria.

Non-Eligible Returns

We cannot accept returns for the following items:

1. Items that have been opened, used, or are not in their original condition.

2. Items returned after the 14-day return window has expired.

3. Items that do not meet the return criteria outlined in this policy.

International Customs Charges

Please be advised that we are not liable for any customs duties and fees that may be incurred when international orders are shipped to their respective countries. These charges are the responsibility of the recipient and may vary depending on the import regulations of the destination country. We recommend customers to familiarise themselves with their local customs policies to ensure a smooth delivery process.

Refunding Shipping Charges

We regret to inform you that we are unable to provide reimbursement for shipping costs on international orders in the following situations:

• In the event that the customer provides an incorrect address.
• When the customer fails to pay duties and customs taxes.
• If a delivery is missed, resulting in the item being sent back to us.

Customer Satisfaction

At Blackout Deck, we are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns about our returns policy or need assistance with a return, please do not hesitate to contact us at info@blackoutdeck.co.uk.