Shipping policy

International Customs Charges

Please be advised that we are not liable for any customs duties and fees that may be incurred when international orders are shipped to their respective countries. These charges are the responsibility of the recipient and may vary depending on the import regulations of the destination country. We recommend customers to familiarise themselves with their local customs policies to ensure a smooth delivery process.

Refunding Shipping Charges

We regret to inform you that we are unable to provide reimbursement for shipping costs on international orders in the following situations:

• In the event that the customer provides an incorrect address.
• When the customer fails to pay duties and customs taxes.
• If a delivery is missed, resulting in the item being sent back to us.

Customer Satisfaction

At Blackout Deck, we are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns about our shipping policy or need assistance, please do not hesitate to contact us at info@blackoutdeck.co.uk.